How We Support You Through a Claim
At UAV Insure, we know that accidents can happen — whether it’s a technical fault, a hard landing, or unexpected conditions. That’s why our claims process is designed to be simple, transparent, and supportive from start to finish.
Our goal is to get you back in the air quickly, with minimal stress. When you make a claim, you’ll be guided step-by-step by our team, so you always know what’s required and what comes next.
Below, you’ll find the documents and details that help us process your claim efficiently.
If you’re ever unsure, our team is only a call or email away.
Commercial
Drone Insurance
Making a Claim
At UAV Insure, we’re committed to making the claims process as smooth as possible. We know that downtime costs your business, so our focus is on resolving claims quickly and with minimal disruption.
To help us process your claim promptly, please provide the following documents where applicable:
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Pre-flight and Job Safety Assessment
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Photos or videos of the incident
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Copy of your Operations Manual or Exposition
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Proof of Airshare authorisation
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Proof of purchase or ownership
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Flight logs (if available)
If you’re unsure about what to include, our team will guide you step-by-step.
Recreational
Drone Insurance
Making a Claim
We understand that accidents happen — whether it’s a miscalculated flight path or an unexpected technical issue. Our claims process is designed to get you back to enjoying your drone with as little hassle as possible.
To help us resolve your claim efficiently, please provide the following where relevant:
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Photos or videos of the incident
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Proof of Airshare authorisation
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Proof of purchase or ownership
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Flight logs (if available)
And remember, if you’re not sure what’s needed, just reach out — we’re here to help you through it.
Get in touch with our claims team
Our dedicated drone claims team is here to assist you with your claim. We understand that sometimes you may simply want to speak with someone to learn how to file a claim or check the status of an ongoing one.